On-line Bill Pay
Frequently Asked Questions
Q. How do I contact Bill Pay Customer Service?
A. Call 866-820-7978, toll-free.
Q. How do I turn off pop-up blockers so I can use Bill Pay and "Go to Payment Center"?
A. To disable the pop up blocking for these browsers:
- Internet Explorer - click on Tools > Pop Up Blocker. Click Turn off Pop Up Blocker. Users who prefer to block pop-ups can have this feature on, provided they add this site to the list of allowed sites.
- Safari - click on the word Safari in the browser tool bar. Click the Allow Pop Ups option. Users who prefer to block pop-ups can have this feature on, provided they add this site to the list of allowed sites.
- Mozilla Firefox - click on Tools then Options. Select the Content tab. The pop-up blocker can either be totally disabled by un-checking the box next to "Block pop-up windows" and then clicking the OK button, or you can add this site to an "allow list" by clicking the Exceptions button to the right of the Black pop-up windows option. If you choose the Exceptions button, you may enter the address of the web site, and click the Allow button.
Q. How do I get into the Bill Pay system?
Q. How does Bill Pay work?
A. To pay your bills online, simply add the companies and people you want to pay. We use this information to make the payments for your bills.
After you add your bills, you can go to the Payment Center. The Pay Bills section lists all of the bills you've added in Bill Pay. To pay a bill, enter a payment amount and the date when you want the company or person to receive your payment. You can also select this date from the calendar.
Tip: When you enter an amount, Bill Pay automatically displays the earliest date you can select for the company or person to receive the payment in the Pay Date box. You can either accept this date or change it to a later one.
You can pay as many bills as you want at the same time from the Payment Center.
After you pay a bill, it may move to either the Pending Payments section or the Recent Payments section of the Payment Center.
- The Pending Payments section provides a quick summary of the payments that have not been processed yet.
- The Recent Payments section provides a list of the bills that have been paid in the past 45 days.
You can also find a list of the pending and recent payments for a particular biller in the Payment Assistant. If you can't find a payment in the Recent Payments section, go to Bill History, which shows all of the bills you paid in the past six months, including electronic bills and the bills that you pay automatically.
Q. How will I know when my payment will be made?
A. A handy calendar allows you to schedule your payment easily and accurately. Depending on the company, you can either schedule payments to take place as early as the next day, or for many, you’ll want to schedule your pay date two to four business days prior to the bill due date. The funds will be withdrawn from your account on the pay date you specify, at the end of the business day. These payment schedules give you maximum use of your funds, an advantage if you have a dividend-bearing checking account. However, you should be careful to rely on your checkbook register balance, rather than a daily online or phone balance, to ensure sufficient funds remain in your account to cover your bill payments. Otherwise, you could be subject to NSF and other charges.
Q. What about history on my account?
A. The Bill Pay system keeps six months of payment and transaction history for you from the day you log-in to the new system. You will be able to see any transaction on your E-Statements as well. If you are not currently signed up for E-Statements, you can do so when you are logged in to Internet Branch.Q. How secure is my bill payment and personal information?
A. Bill Pay uses several methods to ensure that your information is secure.
SSL—Bill Pay uses SSL (secure sockets layer) which ensures that your connection and information are secure from outside inspection.
Encryption—Bill Pay uses 128-bit encryption to make your information unreadable as it passes over the Internet.
Automatic Sign Out—Bill Pay automatically signs you out of a session if you are inactive for a predefined time (usually 10 minutes). It is best if you sign out immediately after you finish your tasks in Bill Pay.
Q. Can I use assistive technology to access Bill Pay?
A. Yes, we've incorporated several enhancements based on priorities one and two of the World Wide Web Consortium's Web Content Accessibility Guidelines. These enhancements aim to make Bill Pay more accessible to assistive technology users.
For best performance, we recommend you use one of the following supported browsers:
· Windows XP: Internet Explorer 6.0 and 7.0, Mozilla Firefox 3.x and 2.x
· Windows Vista: Internet Explorer 7.0, Mozilla Firefox 3.x
· OS X 10.5.x: Safari 3.0, Mozilla Firefox 3.0
· OS X 10.4.x: Safari 2.0, Mozilla Firefox 2.0 and 3.0